Upon acceptance of your employer group, the third-party administrator will issue you a certificate of insurance, outlining the plan benefits, terms, conditions and limitations. An ID card that you can present to providers at the time of service is also issued. Both the ID card and certificate of insurance are sent to your employer, usually to a designated HR staff member, for distribution to you. For a new group, this process can take 10-15 business days. For new enrollees within an existing group, certificates and ID cards are usually handled within 5-10 business days. If you need to see a doctor before you receive your ID card, you can contact the Customer Service Department of your third-party administrator with your provider’s name, address and phone number. Simply explain the situation to the representative and he/she can contact the provider on your behalf to explain the GAP plan.
